Important: This page preserves the substance of the existing ZEM Store policy and has been visually migrated into Zem Studios. It should receive legal review before commercial expansion.
1. 14-Day Money Back Guarantee
If you experience technical issues with a paid product or license key that cannot be resolved within 14 days of purchase, the existing ZEM Store policy states that a full refund may be issued.
2. Conditions for Refund
The refund request must be submitted within 14 days of the original purchase timestamp. You must contact developer support at zsarwar613@gmail.com, report the technical issue and allow up to 48 hours for diagnostic support.
3. Non-Refundable Cases
The existing policy states refunds cannot be issued for a simple change of mind or where compatibility requirements shown on the product page were not verified before purchase.
4. How to Request a Refund
Email zsarwar613@gmail.com with purchase transaction details and a description of the technical issue. The existing policy states approved refunds are credited to the original billing method within 5–10 business days.