This policy applies to paid Zem Studios products purchased directly from Zem Studios, unless the product page or marketplace provider states a different policy.
1. Eligibility
You may request a refund within 14 days of the original purchase when a paid product has a reproducible technical issue and our support team cannot resolve it. Compatibility and setup requirements shown on the product page should be checked before purchase.
2. How to request a refund
Email thezemstudio@gmail.com with your order or transaction details, the product name, your purchase email address and a clear description of the issue. Please allow up to 48 hours for diagnostic support before a refund decision is made.
3. When a refund may not be available
Refunds may not be available for a change of mind, a compatibility issue disclosed before purchase, misuse of the product, or requests made after the 14-day period. Nothing in this policy limits rights that cannot be excluded under applicable law.
4. Approved refunds
Approved refunds are returned to the original payment method where possible. Processing time is determined by the payment provider and can take 5–10 business days after approval.
5. Marketplace purchases
If you bought through an app store, browser extension store or another marketplace, submit the request through that provider because its refund process and timelines apply.